Direct TV and your "so called" Customer Service

Dear Direct TV,


Since my husband and I have had your service for the past year and a half I have come to the conclusion that your customer service is severely lacking. Please explain to me why I have to pay you to come out when I have never even touched the satellite dish and all of a sudden we are getting a total of 15 channels and I have to pay you to come out and look at it? Doesn't make much sense huh? The technician who set up our dish initially left cables hanging in the basement, did a pitiful job pouring the concrete for the pole for the dish and could not program the remote with our TV. Really? What do you train them to do? I'm confused. We want nothing more than to cancel our contract but that is not option because of your ridiculous fees. Up until 4 months ago everything was working fine but now I cannot watch The Office and I am not a happy camper. And as for your customer service telephone number - I have never been more aggravated getting off the phone. Telemarketers get on my nerves less than your employees. I explain to you that our backyard is covered in trees and that I don't think the position of the satellite is effective. When the trees blow we lose signal. It's just that ridiculous. I have a feeling that if a leaf falls or a bird goes to the restroom we probably lose signal then too. For you to have the audacity to ask if I can remove some trees excuse me while I bust out laughing. These are tall pine trees idiot! Granted your fees are high we would come out cheaper paying you to cancel than paying a company to come out and remove the trees. You do the math. Seriously??? So thank you for sending out another technician yesterday who informed us we did not have a signal where it has been. We are so appreciative to you for explaining this to us. We were utterly confused as to why we were only getting 15 channels. I'm so glad he cleared that up for us. He wanted to put it on the roof but explained he could not guarantee that it would make it any better. So let me get this straight - You want to climb on my roof, nail a satellite dish to my roof and in turn voiding the warranty on my brand new roof without a guaranteed signal? No thank you. But he was able to find one little spot in the trees on the corner of the house so I now have not one but 2 areas of poured concrete in my yard. Thank you oh so much for that. Believe me when I say that I am counting down the days till April when we can cancel your awful service.



Sincerely,

Your unappreciated customer,

Laura

12 weeks with Little Bit :)

Courtesy of Baby Center:

The most dramatic development this week: reflexes. Your baby's fingers will soon begin to open and close, his toes will curl, his eye muscles will clench, and his mouth will make sucking movements. In fact, if you prod your abdomen, your baby will squirm in response, although you won't be able to feel it. His intestines, which have grown so fast that they protrude into the umbilical cord, will start to move into his abdominal cavity about now, and his kidneys will begin excreting urine into his bladder.

Meanwhile, nerve cells are multiplying rapidly, and in your baby's brain, synapses are forming furiously. His face looks unquestionably human: His eyes have moved from the sides to the front of his head, and his ears are right where they should be. From crown to rump, your baby-to-be is just over 2 inches long (about the size of a lime) and weighs half an ounce.

When I read these weekly updates I sit in awe of how great our God is. Chad has been putting up with me complaining here lately and yesterday it hit me.  Yes, the first trimester has been challenging but it could be worse, much worse. Instead of complaining I am going to try something new.  Every time I catch myself about to complain I am going to stop myself and mentally thank God for the privilege of being able to get pregnant and experience this miracle for nine months.  It hit me that there are women who have difficulties getting pregnant or for that matter getting pregnant at all who would gladly take what I am dealing with so that they could have a baby. 

Thank you God for allowing Chad and I to have a baby and experience all that we are.

February 3 is going to be a Special Day!

In my previous post I explained some reasons as to why I have been slacking with maintaining my blog. Yes, work is keeping me busy. Yes, life has been busy. There is one reason I have been waiting to share. The first two reasons are pretty good and decent reasons for my laziness but this next reason is the icing on the cake. I'm sure as you are reading this you have probably figured out what I am about to share.

On May 30, Chad and I found out that we are going to have a baby!! 

Words cannot describe our excitement that night when we found out. We cried, laughed, jumped and down, we hugged and we smiled non-stop for the rest of the evening. We decided in January that we were ready to start a family so it didn't exactly take long :) We are so excited for this next chapter in our lives!! We will have our first sonogram on July 26'th. I'm sure there will be smiles and tears of joy. Each Thursday is a new week for me - Right now I am 10 weeks but not too far from 11 weeks! This puts my due date at

February 3, 2011.  Some of you may be curious as to how my first trimester is going...I have actually lost 7 pounds due to food not cooperating (I'm sure you know what I mean) and nothing and I mean NOTHING but bagels tastes good. Bring on the bagels I guess! And WOW am I tired. All of the time I am tired. I am recquiring a lot of sleep and when I don't get it -Watch out! I am not showing yet but I don't think it will be too much longer :) We are excited for our parents to become grandparents and believe me they are beyond thrilled!

Update on a church home: We have tried different churches in our area but after our search we have decided to go back to our church home at First Baptist of Jonesboro. We feel like this is where God wants us to be right now. With our recent news we know that a lot is going to be changing and it's a crucial time in our lives for our spiritual walk. First Baptist of Jonesboro is our family and we want to share this time and grow together with them.

We ask for your thoughts and prayers during these next 6 and a half months. I will be updating more regularly now - I just had to get through the beginning :)

WAHOO!!!!!!!!